How to protect your patient rights

If you are dissatisfied with the quality of the medical services provided, faced with a rude attitude from the medical staff, facts of extortion of money for medical services that are provided within the guaranteed volume of free medical care and in the system of compulsory social health insurance, or other problematic issues, you can:

• Seek help from Patient Support and Internal Audit. Such a service operates in every medical organization. It is enough to write a written application with contact details for feedback. For more information, please contact the reception of the clinic or hospital.
  
  
• Contact the call center of the Regional Health Department. Since all medical organizations are subordinate to health departments, representatives of the latter will be able to influence the solution of your issue.
  
  
• Leave a request in the Qoldau 24/7 application. After your application to Qoldau 24/7, the specialists of the Social Medical Insurance Fund will contact the medical organization and check the quality of the service, if for one reason or another you did not receive it, they will find out the reason for the refusal. All applications are entered into the register with the assignment of a registration number, thanks to which you can track the status of the application.
  
• Leave a request in the @SaqtandyryBot Telegram bot. To do this, select the «Send message to the Fund» command in the main menu. The application must contain the essence of the issue, as well as the name of the region and medical organization.
  
  
• Contact the round-the-clock unified contact center of the fund 1414. Calls from mobile and landline phones throughout Kazakhstan are free.
  
  
• Leave a request in the section "Ask a question / report"